FAQ

Q: It's the first time I buy from you, how can I trust you?

A: First of all thanks to Paypal you can place your order in total security. Furthermore, our policy is to take care of the customer at every stage of the purchase so that satisfied customers will buy more times. Test us.

Q: Before proceeding to payment, where can I check the shipping costs?

A: Opening any product page you can see under the heading "shiping cost". By clicking on it you can view the shipping costs depending on the country and the courier chosen. If, on the other hand, you want to make a multiple purchase, you must first add them to the cart and then by going to the cart you can similarly choose and view the shipping costs.

Q: Why my tracking number show "Not Found"? 

A: The tracking information of each order is usually not updated during the first 2-3 days after its shipment. You will be informed once the parcel arrives at a sorting center or at the customs agency of your country. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

Q: Can i pay COD - cash on delivery?

A: No. We are sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. 

Q: How can you guarantee the quality of the products you sell?

A: Before shipping the goods we carry out a very strict and precise quality control to avoid unpleasant surprises for the customer and to retain them. You can still request a refund or resend in cases of defective product.

Q: I'm interested in products that unfortunately I can't find on your online store how can you help me?

A: You can contact us and our colleagues in sync with the factory will provide you with the item or items you want.

Q: Are you covering your duty to our country?

A: This point is up to the customer who must be aware of the types of import taxes that your country applies for imports. Often 2 taxes are also applied, depending on the country. We are not responsible for this, and we do not accept returns of goods for refusal of customs tax payments.

Q: Why my order hasn't been shipped 7 days after payment? 

A: Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email to sales@upbey.com 

Q: How do you manage the privacy of my information after registration?

A: First of all you can visit our "Privacy Policy" page. Your information is only used for the purpose of providing you
with the best products, efficient customer service. We will not sell (or trade or rent) personally identifiable information
to other companies as part of our normal business course.